POPIA  - Website Legal Notices

The Attending Office has taken reasonable care to ensure that the information on this website is correct and appropriate at the time of publication. However:
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–   The content of this website is provided for information purposes only. It does not constitute financial advice as defined in the Financial Advisory and Intermediary Services Act 37 of 2002 (FAIS), nor an offer to sell or a solicitation of an offer to buy any financial product.
–   The products and services described on this website may not be suitable for all investors. Before making any financial decision, you should obtain advice appropriate to your own circumstances. Advice is provided only after a formal engagement and analysis of your circumstances.
–   Any views, opinions or estimates expressed on this website reflect the current views of The Attending Office and are subject to change without notice.
–   The value of investments may go down as well as up. Past performance, modelling or illustrative projections are not an indication of future performance, and no assurance is given with respect to future results.
–   Information supplied by third parties, including product providers, is provided in good faith but may not always be current or complete. For official values, terms and tax information, refer to the documentation issued directly by the relevant product provider.
–   To the extent permitted by law, The Attending Office shall not be liable for any loss, liability, damage (whether direct, indirect, incidental or consequential) or expense of any nature that may arise from the use of, or reliance on, information contained on this website.

Intellectual property
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This website contains copyrightmaterial and other intellectual property, including logos, text and graphics,belonging to The Attending Office or used under licence. You may view, downloadand print content from this website for your personal, non-commercial use only,provided all copyright and proprietary notices are retained. Content may nototherwise be reproduced or distributed without the prior written consent of The Attending Office.

General provisions
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No failure or delay by The Attending Office to exercise any of its rights will operate as a waiver of thatright, nor affect the validity of any part of these terms.

If any provision of these termsis held to be invalid, unlawful or unenforceable, that provision will besevered and the remaining provisions will continue in full force to the extent permitted by law.

These terms, and any disputearising from the use of this website, are governed by and interpreted inaccordance with the laws of the Republic of South Africa, and you consent tothe jurisdiction of the courts of the Republic of South Africa.

The Attending Office (Pty) Ltd(registration number 2020/017232/07) is an authorised financial servicesprovider, FSP 51232. Our complaints resolution policy and conflict of interestmanagement policy are available on this website and on request.

This policy explains how The Attending Office collects, uses, stores and protects personal information inconnection with this website and our services, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

The responsible party is The Attending Office (Pty) Ltd, registration number [2020/017232/07], an authorised financial services provider (FSP 51232), with its registered address at 25 7^th Avenue,Parktown North. Johannesburg, 2193.
Our Information Officer is Jacobus Gerhardus le Roux, who can be contacted at Gerhard@Attending.co.za or 082 458 2208.

Personal information we collect

–   Information you provide to us directly — for example your name, contact details and the content of your message when you contact us through this website, by email or by telephone.
–   Information collected in the course of providing financial services — including identity, financial, employment and, where relevant to insurance advice, health information, collected under our client engagement and statutory obligations.
–   Technical information collected automatically when you use the website, such as browser type, device information and pages visited, including through cookies where applicable.
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Why we process it and on what basis
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–   To respond to enquiries and arrange consultations —processed on the basis of steps taken at your request.
–   To provide financial services under our engagement with you — processed to perform a contract and to comply with FAIS.
–   To meet our legal obligations — including client due diligence, record-keeping and reporting under the Financial Intelligence CentreAct 38 of 2001 (FICA), FAIS and tax legislation.
–   To protect our legitimate interests — including record-keeping for complaints handling and the defence of legal claims.

We do not sell personal information, and we do not send direct marketing without the consent or opt-out mechanisms POPIA requires.

Who we share it with
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Personal information is shared only where necessary for the purposes above: with product providers and administrative platforms to implement your instructions; with our external compliance officer (Etude) in the performance of statutory compliance functions; with our professional advisers; and with regulators, including the Financial Sector Conduct Authority and the Financial Intelligence Centre, where the law requires it. All third parties who process personal information on our behalf are bound to appropriate confidentiality and security obligations.

Cross-border transfers

‍Where your instructions involve offshore investments or banking, relevant personal information may be transferred to product providers and institutions outside South Africa. We do so only as permitted by section 72 of POPIA — where the recipient is subject to laws or binding agreements providing an adequate level of protection, where the transfer is necessary to perform our engagement with you, or with your consent.

Security and retention

We apply reasonable and appropriate technical and organisational measures to protect personal information against loss, unauthorised access and unlawful processing. We retain records for as long as the law requires: FAIS requires records of advice to be kept for at least five years, and FICA requires client due diligence and transaction records to be kept for at least five years from the end of the business relationship. Where no statutory period applies, we retain information only as long as necessary for the purposes described above.

Your rights

Subject to POPIA, you have theright to request access to the personal information we hold about you, to request correction or deletion of information that is inaccurate or unlawfullyheld, to object to processing, and to withdraw consent where processing is based on consent. Requests should be directed to our Information Officer. Our PAIA manual, available on request from our information officer, sets out the procedure for access requests.

If you believe we have processed your personal information unlawfully, you may lodge a complaint with the Information Regulator (South Africa): www.inforegulator.org.za.

Cookies

This website uses only the cookies necessary for it to function and, where analytics cookies are used, they are used to understand website usage in aggregate. You can manage or disable cookies through your browser settings.

Changes to this policy

We may update this policy fromtime to time. The current version, with its effective date, will always be published on this website.